Returns
We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging.
To start a return, email support@primeflexgo.com with your order number and reason for return. Please do not send items back without contacting us first.
Non-Returnable Items
- Gift cards
- Personal care and beauty items that have been opened
- Perishable goods
- Items marked as final sale
Refunds
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged or Wrong Items
If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with photos and we will send a replacement or full refund at no cost to you.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.