Last updated: October 19, 2026
This Privacy Policy explains how PrimeFlexGo (“we”, “us”) collects, uses and protects your information when you visit primeflexgo.com or place an order.
Information We Collect
- Order information: name, shipping and billing address, email, phone number and the items you purchase.
- Payment information: payments are processed by our payment providers (such as Stripe or PayPal). We do not store your full card details.
- Account information: if you create an account, your login details and order history.
- Messages: information you send us through our contact form or by email.
- Usage data: browser type, device, pages visited and cookies that keep your cart and session working.
How We Use Your Information
- To process, ship and deliver your orders
- To send order confirmations, shipping updates and respond to your questions
- To prevent fraud and keep our store secure
- To improve our website and product selection
- To comply with legal obligations
Sharing Your Information
We do not sell your personal information. We share it only with service providers who help us run the store — for example payment processors, suppliers and shipping carriers who fulfill your order, and our website hosting provider — and only as needed to provide their service, or when required by law.
Cookies
We use essential cookies to keep your cart, checkout and account working. You can control cookies in your browser settings, but some parts of the store may not work without them.
Data Retention
We keep order records for as long as needed for accounting, tax and legal purposes. You can ask us to delete your account information at any time, subject to those obligations.
Your Rights
Depending on where you live (including California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information, and to opt out of certain uses. To make a request, email us at support@primeflexgo.com. We will not discriminate against you for exercising these rights.
Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from them.
Security
We use secure (HTTPS) connections and trusted payment providers to protect your information. No method of transmission online is 100% secure, but we work hard to keep your data safe.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above shows when it was last changed.
Contact Us
Questions about this policy? Email support@primeflexgo.com or use our contact form.